At Graley Autobody, we care about your privacy and take special efforts to maintain your trust. We offer our state-of-the-art web site which allows you to interact with our representatives and regarding your repair and insurance questions, vehicle status, and otherwise.  This document describes our privacy policies and practices so you will feel more comfortable and confident in using our services. You should carefully read this Privacy Statement (the "Policy"). If you have any questions about this Policy, please feel free to Contact Us

This Policy applies only to information collected on the Graley Autobody web site. It does not speak about our practices for information collected elsewhere or the practices of any third parties, including those who operate sites on our behalf and that display our branding.

General
We do not sell or rent your personally identifiable information for marketing purposes. Our goal is to act with respectable and professional conduct with respect to your privacy. We feel that trust is critically important to your use of our sites and we know that in order to achieve this goal, we must ensure that all members are totally confident that their information is secure and private. Our primary goal in collecting personal information from you is to provide you with a smooth, efficient and customized experience while using our repair services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make you experience easier and quicker. Features such as repair status monitoring are made possible only through our process of collecting information from our users.

About Our Cookies
Cookies are small bits of information that are stored on your hard drive. A session cookie is only stored on your hard drive while you are actually visiting our sites, whereas a permanent cookie is stored permanently unless you delete it from your cookie file on your hard drive. Cookies are extensively used by web sites as a convenient way to store information it knows about you. Cookies enable us to simplify your repair monitoring and your overall browsing experience. Most browsers allow you to configure your preferences to notify you when cookies are being placed on your hard drive or to reject all cookies. If you disable the Graley Autobody cookies, you will still be able to enjoy most of our sites features but some aspects will not be as simple.

About IP Addresses
An IP address is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session; but if you use a consumer Internet access provider such as Comcast, Armstrong, AOL or Earthlink, your IP address probably varies each session-thus making it difficult for us to use your IP address (by itself) to determine who you are. When you visit the Graley Autobody website, our servers log your IP address, which is used for, among other things, systems administration and aggregated usage reports.

Information We Collect

  • Customer and vehicle identification for vehicle repair status monitoring
  • Cookies and IP Addresses
  • Referred Information. If you were referred to our Site from another web site, that web site may send us information that you provided to them. We may collect, use and protect that information they provide to us, just as if you provided it to us.

Our Use of Your Information
We use your information to facilitate our services. The main purpose is to facilitate your repairs and monitoring process. We will use your contact information to send you notices regarding your activity on our site and perhaps notifications of special services, events or other special offers. If you elected to be put on the Graley Autobody Mailing List, then you will receive that content as well.

Future Services. We also use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our sites' content, layout and services.

We do not sell or give out any of your information to any 3rd parties however in the event of an investigation, or if we have suspicion of fraud or other illegal activities we may provide your information to the proper authorities.

Security of Your Information
Because we do not sell products or services on our site and are not an e-commerce site, we do not utilize secure server software (SSL). However, our servers are protected behind state-of-the-art firewalls. Nevertheless, "absolute, 100%" security does not exist on the Internet and therefore you should not expect that your information will never be disclosed.

You may not register anyone for the Graley Autobody Mailing List who has not given you prior permission or who you feel would not wish to receive those messages.

Limitations
While it is our mission to run our service perfectly to ensure your satisfaction, technology is never perfect. We may make inadvertent uses and disclosures of your information in ways not described in this Policy. For example, if the software has a crash or a virus, your personal information could be displayed on the site even though you have configured your preferences otherwise. We may also make ad hoc uses of your information in ways we have not contemplated here. We will do our best to work with you if these types of situations arise, but your sole remedy in these cases is to have us try to fix the problem as soon as we possibly can.

Graley Autobody will in no event be held liable to any customer or user of our website for any damages or breach of this privacy policy. We will use our best efforts to maintain this policy but it is not to be taken in any way as a guarantee and users must understand that hacker attacks, viruses, natural disasters and other computer problems may cause a loss of your information which is beyond our control.

Further Questions
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you may send a letter to:

Attn: Privacy Compliance Officer
Graley Autobody
1301 Third Avenue
Huntington, WV 25701


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